Getting Started FAQ
For your username, the minimum number of characters you may input is four (4), with a maximum of fifteen (15) characters.
For Huawei users, we advise you to download the app from G-space. For users who don't have G-space yet, you can download it at Huawei Store.
To learn more, click here: https://theorange.io/portfolio/how-can-i-download-top-ph-on-my-huawei-phone
No, you need to validate your account upon sign up with a monthly wallet limit of Php200,000.
No, you need to have a valid ID for the validation of the account.
No, you are allowed to use one account only.
No. Minors are not allowed to use the TOP.PH app.
Usernames can no longer be changed once submitted.
If you input the wrong email address, you may request to change it by submitting a ticket through the app.
To submit a ticket,
Step 1: Tap the Settings icon
Step 2: Select Contact us.
Step 3: Fill in the necessary information, then submit.
Step 4: Wait for a TOP Customer Service Representative to contact you for your request after submitting a ticket.
You may also email us directly at support@theorangeplatform.ph
Your password must have a minimum of ten characters with a combination of at least one number, one uppercase letter, one lowercase letter, and one special character.
Yes, you can access the app outside the Philippines using a Philippine mobile number.
To view your app version, tap the Settings icon on the lower right side of your screen, and you will be directed to the Settings page that shows your app version in the Security segment.
To update your app, follow these steps:Step 1: Tap the Settings icon on the lower right side of your screen.
Step 2: Tap the App Version
Step 3: Tap the Check for updates that will route you to the Play Store to download the latest version.
No, we only accept letters and numbers with a minimum of four (4) characters and a maximum of fifteen (15) characters.