Case Time Resolution

We aim to resolve your complaint quickly while ensuring a thorough investigation and fair resolution. Typically, transaction related concerns are resolved within 3-5 business days. Upon receipt of your concern, we will acknowledge it within 24 hours and provide you with an estimated resolution timeline.


1. How long will it take to resolve my (inquiry, complaint, problem)?
Answer: We aim to resolve transaction related concerns within 3-5 business days. However, the resolution time may vary depending on the complexity of the issue.

2. How can I submit a complaint?
Answer: You can submit your concerns through our customer service number at 0917-6726438, via email at support@top.ph, or through our website at theorangeplatform.com.

3. What information do I need to provide when submitting a complaint?
Answer: Please provide as much detail as possible, including your Username, Name, Email Address, the nature of the concern, any relevant documentation or Screenshot of the error.

4. Can I track the progress of my concern?
Answer: Yes, upon submission, you will receive an email, or you can contact our Customer Support at support@top.ph.



We are committed to effectively resolving your complaint and ensuring your satisfaction with the outcome. If you have any further questions or need assistance, please don't hesitate to contact us.