Digital Load FAQ
Here are the steps on how to view your purchased digital load history:
Step 1: From the homepage, tap the lightbulb icon.
Step 2: Select "Games".
Step 3: Tap "Digital Load".
Step 4: Tap the icon on the upper right side of your screen.
You can now check your 30 days transaction history.
Purchasing digital load has no transaction fee.
Digital Load have different prices depending on which game you wish to purchase. You may see the prices on the app if you wish to avail.
Once you have filled the information needed and paid the amount, you will be redirected to an electronic receipt that will confirm a successful transaction and the receiver will receive the SMS for the gaming load that was purchased. You may also confirm this by going to your transaction history.
No, you will not receive an email for your digital load transaction.
If you didn't receive the digital load within 24 hours, please email support@theorangeplatform.ph or you can submit a ticket through the app.
We advise you to check all the information provided when buying a digital load. We are no longer liable for any user error.
The transaction history of your digital load last for 30 days.